Policies
Every floral arrangement/wreath is different and unique. No two designs are the same and rarely can be duplicated. I love to create designs with antlers, various feathers, and anything fishing! All handmade designs are made by me with a lot of work and love! Please feel free to contact me with any questions regarding a product listed.
Materials Used
All of my floral arrangements/wreaths are artificial; this consists of various silk and faux flowers and foliage. Occasionally I use dried lotus pods, magnolia pod, branches, real pheasant or wild turkey feathers, and real deer antlers. I DO NOT use live florals or foliage in my arrangements. All materials are handpicked from various vendors.
Shipping
*PLEASE verify the shipping address before you process your payment. All florals and products are packaged with much care before the order is mailed. All orders are shipped either UPS Ground or USPS Advantage with tracking and insurance. You will receive a notification with a tracking number once the order has been shipped.
*Flowers By Billie cannot overnight or express mail packages. Flowers By Billie is not responsible for any carrier delivery delays, mishandling, and/or damage to your package. The customer must contact the shipping carrier to file a claim.
*Customer assumes all responsibility for securing the package upon delivery. Flowers By Billie is not responsible for lost or stolen packages from your porch. The customer must contact the shipping carrier or post office to file a claim.
*If the package is returned back to Flowers By Billie and must be shipped again to the correct address, it is the buyer’s responsibility to pay for the second shipping label.
Care
If your arrangement is dusty, I like to take compressed air or a blow dyer on LOW COLD setting to GENTLY blow most of the dust off the arrangement.
After the arrangement has been dusted, I lightly spray FloraCraft Silk Plant Cleaner purchased from Wal-Mart craft section. Hobby Lobby carries a silk plant cleaner as well.
I DO NOT recommend submerging an arrangement in water AT ALL. This will reduce risk of damaging product.
If you plan on placing floral arrangements outside, a covered area is recommended to help protect it from the elements and out of direct sunlight. I cannot guarantee the lifespan of a wreath, or any other product that is placed outdoors, as any arrangement placed outdoors will weather.
Return Policy
Sorry, at this time Flowers By Billie does not accept exchanges, cancellations, refunds or returns. I do not accept any returns after the item has been shipped or locally picked up. All purchases are final so please shop and purchase with serious intent.
