Policies

Hello, welcome to my shop!

I started my small floral business over 15 years ago. In 2019, with a very supportive husband and daughter, I took a leap of faith in leaving my full time desk job! I love creating different florals as this is my passion and the perfect fit for me!

 Every floral arrangement/wreath is different and unique. No two designs are the same and rarely can be duplicated. I love to create designs with antlers, various feathers, and anything lake life with fishing! All designs are handmade by me with a lot work and love! Please feel free to contact me if you have any questions regarding a product listed.


Materials Used

All of my floral arrangements/wreaths are artificial; this consists of various silk and faux, flowers and foliage. Occasionally, dried lotus pods, saki pods, magnolia pods, branches, real pheasant or wild turkey feathers, and real deer antlers will be used. I DO NOT use real or dried flowers or foliage in my arrangements. All materials are handpicked from various vendors.

Shipping

PLEASE verify the shipping address before you process your payment. All florals are ready to ship and are sent via United States Postal Service Priority Mail with insurance. My processing time is 1-3 days, Monday through Friday. Flowers By Billie cannot overnight or express mail packages. I do personally delivery the packages to the postal service. Flowers By Billie is not responsible for delivery delays or missed scans with-in USPS. Customer assumes all responsibility for securing package upon delivery. Once the package is marked delivered I cannot be responsible but I will try and help locate it, if possible.  

**Please note that florals will need to be fluffed when unpacked from secure shipping. All of my florals are secured to the shipping box with cable ties. If upon receipt your item(s) is damaged, PLEASE take photos of the package and damaged item(s) so that I may file an insurance claim.**

Care

All of my florals are made personally by me in a smoke free home. If you plan on placing florals outside, a covered area is recommended to help protect it from the elements and out of direct sunlight. I cannot guarantee the lifespan of a wreath, or any other product that is placed outdoors, as any arrangement placed outdoors will weather.

Return Policy

Sorry, at this time Flowers By Billie does not accept exchanges, cancellations, refunds or returns. All purchases are final so please shop and purchase with serious intent.

Thank you for supporting my small business ~ Billie